Refund policy

Return Policy – Het Raaymakers Antiek & Interieur

Het Raaymakers Antiek & Interieur sells authentic antique and vintage furniture and objects. Each piece is unique, has its own history, and has been carefully selected and restored. We ask you to read the following conditions carefully before purchasing.

1. Payment before delivery

All orders must be paid in full before the product is transported or delivered. This applies to both Dutch and international customers. We will only begin delivery or transport planning after receipt of full payment, including any transport costs. For bank transfers, payment must be credited to our account before the planned delivery date.

2. Right of withdrawal for distance purchases

For purchases made through our webshop, you as a consumer have the statutory right to withdraw from the agreement within 14 calendar days of receipt without giving reasons, in accordance with European Directive 2011/83/EU.

To exercise your right of withdrawal, you must notify us in writing within the cooling-off period: info@hetraaymakersantiek.nl or Kerkeind 44, 5763 BD Milheeze, Netherlands. An email is sufficient; no separate form is required.

3. Return costs — at the customer's expense

The actual transport costs for returning a product are entirely at the customer's expense, unless the product was demonstrably damaged or incorrectly delivered. This also applies to customers outside the Netherlands. For large antique furniture, return costs can be considerable; we advise you to obtain a quote in advance from a recognised removal company or carrier with experience in transporting antiques.

Original transport costs will not be refunded upon return, unless the entire order is returned due to a demonstrable error on our part.

4. Condition of the returned product

The product must be returned undamaged, complete and in its original condition — equivalent to the condition at the time of delivery. You are liable for any diminishment in value of the product resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product.

If the returned product is damaged, incomplete or in a worse condition than at delivery, we reserve the right to deduct the damage or diminishment in value from the refund, or to refuse the return. The condition is assessed by our experts upon receipt of the product.

Requirements for return transport: Return shipment of antique furniture and objects must be carried out exclusively by a recognised furniture transport company, specialist antique carrier or removal company, or the customer may return the item in person to Kerkeind 44, 5763 BD Milheeze (by appointment only). Return shipment via parcel services (PostNL, DHL, UPS, etc.) is not permitted. The goods must be professionally packed with protective materials such as furniture blankets, wrapping film and corner protection. Return shipment is only permitted after prior written consent from Het Raaymakers Antiek & Interieur. The customer must take photographs of the packed item before dispatch and provide these upon request.

5. Refund

After receipt and inspection of the returned product, we will refund the purchase amount within 14 days, via the same payment method as the original payment.

6. Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• Products made to measure or specifically adapted or restored at the customer's request;
• Purchases made in our physical showroom (not a distance purchase);
• Business purchases (the right of withdrawal applies to consumers only);
• Products that have clearly been used or altered after delivery.

7. International customers

Customers outside the Netherlands enjoy the same statutory rights under European consumer law. We do however point out that:

• Return costs for international shipments are entirely at the customer's expense;
• The product must be returned to us free of customs costs and import duties — any such costs are at the customer's expense;
• The risk of the return shipment rests with the customer until the goods have been received by us in good condition;
• Payment must always be received before transport, regardless of the country of destination.

8. Complaints and disputes

Do you have a complaint? Please contact us first at info@hetraaymakersantiek.nl or +31 (0)492-342013. We aim to handle your complaint within 5 working days. If we cannot resolve it together, you can contact the European ODR platform: ec.europa.eu/consumers/odr. Dutch law exclusively applies to all agreements.

Drawn up in good faith to the best of our knowledge, to serve where applicable.

Het Raaymakers Antiek & Interieur — Kerkeind 44, 5763 BD Milheeze — CoC: 17038326 — info@hetraaymakersantiek.nl — +31 (0)492-342013